INTRODUCTION: Chronic gastrointestinal (GI) conditions, including irritable bowel syndrome and other disorders of gut-brain interaction (DGBIs), are prevalent and costly, and fragmented care contributes to suboptimal outcomes. Virtual and multidisciplinary care models may improve outcomes.
OBJECTIVES: We aimed to 1) characterize patients receiving virtual GI care, 2) report patient engagement with and patient-reported outcomes after virtual multidisciplinary care, 3) report healthcare utilization and costs from a payer perspective among patients versus propensity score-matched controls identified from claims data.
METHODS: We collected descriptive data on patient demographics, clinic provider visits, symptoms, and patient-reported outcomes from 3/2021-9/2022. To evaluate healthcare utilization and costs, we conducted difference-in-difference (DID) analyses using claims data compared with a propensity score-matched control group.
RESULTS: Among 234 patients (71% female, mean age 45.4±13.2 years), 51% received a new GI diagnosis, predominately DGBI (63%). Engagement criteria were met by 80% (n=187), who completed a mean of 10 visits and median time-to-first appointment of 6 days. Dietitians (93%), psychologists (76%), and health coaches (64%) were frequently utilized. Engaged patients exhibited significant improvements from pre- to post-clinic in IBS severity (226.7 to 145.6), symptom control (20.2% to 86.6%), quality-of-life dysphoria (27.5 to 32.8), missed workdays (1.0 to 0.7), and satisfaction (37.4% to 96.3%) (all p<0.05). Compared with matched controls, a significantly smaller percent of patients had imaging (15% vs. 44%; p < 0.0001) and GI-related emergency department visits (4% vs. 10%; p =.0028), which contributed to reductions in GI-related costs ($443 PMPM; p=0.047) and all-cause costs ($676 PMPM; p=0.043), equating to annualized savings of $5,316 and $8,112, respectively.
CONCLUSIONS: Virtual multidisciplinary GI care was associated with high engagement, improved clinical outcomes, and reduced healthcare utilization and costs.